FREQUENTLY ASKED QUESTION
Orders
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location.
Can I modify or cancel my order?
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to update it.
Do you ship internationally?
Yes, we ship to many countries. Shipping times and costs may vary depending on the destination.
How can I track my order?
Once your order ships, you will receive a tracking number by email to monitor delivery.
Products
Are your collars and leashes waterproof?
Yes. Our collars and leashes are made with waterproof materials designed for rain, mud, and everyday adventures.
Are the materials safe for dogs?
Absolutely. All materials are selected to be durable, safe, and comfortable for daily use.
How do I choose the right collar size?
Measure your dog’s neck and compare it with the size guide available on the product page.
Are the leashes adjustable?
Yes. Some leashes feature adjustable rings that allow multiple length options and even hands-free use.
Care & Cleaning
How do I clean collars and leashes?
Simply wipe them with a damp cloth to remove dirt or mud.
Do the materials absorb odor?
No. The materials are designed to resist odors and stay fresh.
Are the dog beds washable?
Yes. Our pet beds feature removable covers that can be washed by hand or in the washing machine.
How often should I wash the bed cover?
We recommend washing it regularly depending on your dog’s habits.
Returns & Support
Can I return a product if it doesn’t fit?
Yes. You can request a return within 14 days of receiving your order.
What if my product arrives damaged?
Contact us immediately and we’ll arrange a replacement or refund.
How do I contact customer support?
You can reach us anytime through our contact page or by email.